Free Front Door Check · public info only
Send us your website and we'll score your business on the four things that grow a service business: getting more leads, saving more of them, upselling in a helpful way, and turning one-time customers into lifelong ones. You get a private results page with three fixes you can make this week. No call, no pitch, no card.
Takes 60 seconds. Results in about 5 business days. See a sample report
What we get in return
The trade, in plain terms
We're researching how small service businesses win and lose customers, so you get a free check and your results, with your name removed, help the research. If you want more help later, we'll tell you what it costs, and if not, the fixes are yours to keep. See what the research has found so far in The Philadelphia Front Door Index, a study of 339 independent Philadelphia businesses.
What we score
These are the same four pillars behind the osNOVA book Don't Lose the Customer You Already Have. We score each one the way a customer experiences it: phone in hand, comparing you to two other options down the street.
Pillar 1
"Can I find them, and do they look right for me?"
of mobile visits are abandoned when a page takes over 3 seconds to load.2
Pillar 2
"How do I book, and will anyone answer?"
Firms that replied to inquiries within an hour were about seven times as likely to qualify the lead.1
Pillar 3
"What are my options, and what's right for me?"
Worked example: 200 jobs a year, 1 in 5 customers picks the better option at +$2,000.
Pillar 4
"Will I hear from them again, and do I want to?"
Winning a new customer costs 5 to 25 times more than keeping one you have.3
What you get back
What this is not
We don't log in to anything, call your staff or mystery-shop you; we look at public information only.
That also means we can't see what happens inside: scheduling, handoffs, no-shows, how jobs get closed out. If you want that looked at, it's a separate, paid diagnostic that you'll never be pushed into.
Start here
Every option gets the same friendly check from us, so pick whichever feels easiest.
Request received
Keep an eye on your inbox for a quick confirmation email. We'll take a careful look at your business and send your results within about 5 business days. If this week's spots are full, you'll be first in line for next week.
While you wait
What happens next
An email confirms your spot and which batch you're in.
Scores, three fixes and how you compare, on a private link.
We ask how fix #1 went, and you can reply with any questions.
Work through the fixes alongside other owners, one hour, online.
Free live sessions
One-hour online workshops, free and camera-optional. Pick one that fits what you're working on.
Questions
Yes, with no card, no trial and nothing to cancel. The check is paid for by what we learn from running it across many businesses.
No. Everything arrives in writing. If you want to talk it through, join a free live session or reply to the results email.
Only you, through a private link. Research reports use combined numbers with names and identifying details removed.
Send your Google, Yelp or Facebook page. That's where most customers find you anyway, so it's a fair place to start.
Each check is reviewed by a person as well as a tool, and limiting the batch keeps the fixes specific to your business.