Don't lose the customer you already have.
Simple systems for answering, following up and bringing people back. A short, practical book for owners of small service businesses.
A pocket guide you work through with a pencil.
Short chapters, real examples from trades, salons, med spas, offices and studios, and an exercise at the end of each one.
Get more customers
Be where people look when they need you, and look open when they find you.
Getting booked
Answer, follow up and make booking take two minutes, so fewer leads slip away.
Sell more to each one
Set expectations, smooth the handoffs and send people home with the next step booked.
Bring them back
Give people a reason to come back and options worth buying, without being pushy.
The Customer Blueprint: map one of your most common services, step by step, from the customer's side. Free, and it takes about ten minutes.
Get a copy when it comes out.
Leave your email and we'll send you the free ebook chapter and a note when the paperback is ready.
Have us run it, or learn to do it yourself.
If you'd rather have it done for you, the book covers the same work we run for clients.