The Customer Checkup. See where you're losing customers, and what it's costing you.
We look at your business like a brand-new customer would, from googling you to booking to coming back, and send you a short written guide: where you're losing people, what it's costing you and what to fix first.
Two things you can check today, picked for your kind of business.
A score out of 100, what we found on your own website and Google page, what each fix is worth and a simple 90-day plan.
The four things that bring in money
Getting found
Your Google page, hours, reviews, and what your website says on a phone in five seconds.
Getting booked
How many steps it takes to book or ask for a quote, and whether you say when you'll get back to people.
Selling more, fairly
Prices or price ranges people can see, packages, and good, better and best options.
Bringing people back
A reason to come back, a way to hear from you again, and how you answer reviews.
Tell us about your business
A link, an email and what you want more of. You get two things to check today on the next screen.
A short email
Confirming your request and the date your guide arrives.
Your private guide
Built from what anyone can see online. We never sign up, book or show up as a fake customer.
A few check-ins
How the first fix went, then an invite to a free live session. Unsubscribe in one click.
You get a real guide for free. If you say yes, your results help our research on how small businesses win and lose customers.
If you want help with the fixes later, we'll tell you what it costs on a call. If not, the guide is yours to keep.
Is it really free?
Yes. No card, no account and nothing to cancel.
Will someone call me?
If you leave a phone number, we may call once to offer a short walkthrough of your guide. If you'd rather keep it to email, tell us and we won't call again.
Who writes the guide?
An AI tool reads your public pages and drafts the findings; a person on our team checks every one, cuts anything we can't stand behind and does the math.
Do you touch my customer data?
No. We only look at what any new customer can see: your website, Google profile, reviews and how booking or requesting works. We never create accounts or book fake appointments.
Who sees my results?
Only you, through a private link. If you opt into research, your results are only ever reported in groups of 10 or more businesses.
What if I don't have a website?
Send your Google, Instagram, Yelp or Facebook page. That's a fair place to start.
Got it. Your guide is on its way. Here's what to check today.
Example numbers for your type are filled in. Change them to yours, then save them for your guide.
How we worked this out
Send a friend in as a new customer
We only look online, so this is the part only you can see. Pick someone who has never been in.
- Ask them to find you, book and come in like anyone else would.
- Have them note every moment they hesitated, waited or felt unsure.
- Ask what would have made them come back, and whether anyone asked.
Reply to our email with what they said and we'll fold it into your guide.
Your private guide, built from your own pages
A score out of 100, the spots where people give up, what each fix is worth, how you stack up against two nearby businesses, three things to do this week and a plan for January, February and March.
Your answers are with us. Add your numbers above any time.
Confirming your request and the date your guide arrives.
On a private link only you have.
How did the first fix go?
The one number to track, then a free live session.