Operations design for contractors, trades & home-service pros

You run the jobs.
We design & run everything else.

You didn't start your business to chase invoices, miss calls, and forget to follow up. Osnova maps where your business leaks money, then designs and runs the AI-and-automation system that fixes it — receptionist, bookkeeper, scheduler, marketing team, and sales rep, all in one, all sounding exactly like your brand.

Start with a free 2-minute check. Walk away with a real number and a first move — even if we never work together.

Free · 2-minute Money Finder

First — what's your trade?

Tap one — get your leak number in under 2 minutes.

Where money slips out

Right now, money is walking out the door

Not because you're bad at your job — because you're busy doing the job. Every one of these is revenue you already earned or nearly closed. The free Money Finder puts a number on yours.

$15,000 – $30,000

is what a typical 5–14 tech shop we check is quietly leaking every year — missed calls, cold quotes, lost repeat business. What about yours? →

27%

of calls to home-service businesses go unanswered — and most callers just phone the next name on the list.

$1,000s

sitting in invoices that never got a second reminder. The work's done; the money isn't in.

Silent

past customers who'd happily rebook — but nobody ever reached back out to them.

Lost

5-star jobs that never became a review, so the next customer never found you.

See where money's slipping out — free →

Your whole back office

Everything we take off your plate

Each one is a job a person would normally do. We design the flow and white-label the tools to your brand — so it all runs as you: your voice, your name, your business.

📞

Your 24/7 receptionist

Every call, text, and web message gets answered the moment it lands — day, night, weekend, mid-job. Books the appointment, answers the FAQ, captures the lead. Nobody hits voicemail.

Replaces a $38k/yr front desk Built with: missed-call text-back + after-hours routing & scripts
📅

Your scheduler & dispatcher

Fills your calendar automatically, sends confirmations and reminders, and cuts no-shows. Service appointments get booked around the clock without you touching your phone.

Fewer no-shows, fuller days Built with: booking links wired into your job software
🧾

Your bookkeeper & collections

Quotes and invoices go out automatically, then follow up on their own until they're paid — the polite day-3 / day-7 nudges you'd never have time to send yourself.

Get paid faster, chase nobody Built with: a live quote & invoice board with follow-up templates

Your reputation manager

Asks happy customers for a review at the perfect moment and keeps your Google profile sharp. More 5-star reviews means you rank higher and win the next job before you quote it.

Turns great work into new leads Built with: Google Business Profile optimization + auto review requests
🎯

Your marketing team

A mobile-friendly website that actually converts, Local Services Ads that put you at the top of the map, and campaigns that keep your name in front of the right people in your area.

More qualified leads, on autopilot Built with: new website + Local Services Ads set up & verified
🔄

Your sales & follow-up rep

Reactivates your old customer list, nurtures every lead that didn't close, and gives you good/better/best quotes, maintenance plans, and financing to close bigger jobs.

Wakes up dormant revenue Built with: list reactivation campaigns + quote & maintenance templates

Find out which of these is costing you most →

Free · 2-Minute Money Finder

See What This Is Costing You

No typing, just tap — first question below. See a sample report →

This is operations design — not just software

We don't hand you tools. We design the system, then run it.

Anyone can sell you an app. Osnova maps your customer's entire journey — every call, quote, invoice, review, and follow-up — finds where people slip through, and designs a system that catches them. Then we build it, brand it as you, and keep it running.

The website your customers see, the board your team works from, the scripts your receptionist follows — all of it is designed to feel effortless on both sides. Good service design is invisible; it just works.

  • 1
    Diagnose — the Money Finder & Ops Blueprint map exactly where money slips out
    Your prioritized action plan, in writing
  • 2
    Design — we lay out the customer journey, the touchpoints, the scripts & the screens
    Every interaction planned, not patched
  • 3
    Build — website, boards, ads & automations, all branded as you
    UI your customers and your crew actually enjoy using
  • 4
    Run & tune — it works 24/7 while we watch the numbers and tighten it
    Support calls, check-ins, and ongoing improvement
The path

From leaking money to a system that runs itself

Start free. Pick the plan that fits. You're never buying software you have to figure out — you're buying a designed, working system that we run for you.

1
Free

Money Finder

A 2-minute quiz with instant results — a real dollar estimate and a first move for every gap, yours to keep.

2
Choose

Pick your plan

Front Desk, Front Office, or a fully custom Build-Your-Own suite — as much or as little as you need.

3
We build

Designed & branded

We map it, build it, and white-label every touchpoint so it all runs as your business.

4
We run it

Run & tune

It works 24/7 in the background while we watch the numbers and keep improving it.

The whole point

Lose less. Make more.

Osnova only makes sense if the math works. So here's the math. These are illustrative figures for a typical established contractor — your real numbers come out of the Money Finder.

Lose less money
~$20,000/year saved

What you stop paying out — or stop leaving on the table.

Front-desk hours you no longer need$18k+
Recovered invoices that would've slipped$4k+
Fewer no-show holes in the calendar$3k+
Make more money
up to $200,000/yr more revenue

New and recovered revenue from plugging the leaks.

  • After-hours calls now captured & booked$$$
  • Old customers reactivated into repeat work$$$
  • Higher review count → more inbound leads$$$

Capture even a handful of jobs a month you'd otherwise have missed, and Osnova pays for itself many times over.

Get my number →

Plans

Start free. Then pick how much we run for you.

Start free, then pick a plan. Front Office runs as a 3-month engagement — enough time for us to rebuild your website and prove the return — while Front Desk stays month-to-month.

Free

Haven't taken the Money Finder yet? See your number first, no call required.

Take the Money Finder →
Front Desk

Stop missing calls and losing bookings.

$497/mo
Month-to-month · cancel anytime
  • 24/7 AI receptionist (calls, texts, web chat)
  • Automatic appointment scheduling
  • Confirmations & reminders (fewer no-shows)
  • Missed-call text-back
  • Branded to your business
  • Invoicing & collections
  • Reviews & reactivation
  • Marketing & custom builds
Start here
Most popular
Front Office

Answer, book, get paid — and get a website that actually wins work.

$997/mo
3-month engagement · we rebuild your site & prove the ROI
  • Everything in Front Desk
  • A rebuilt, mobile-friendly website — designed to turn visitors into booked jobs
  • Service / service-area pages + call tracking
  • Automatic invoice creation
  • Payment reminders & follow-up until paid
  • Live quote & invoice board
  • Automated review requests + Google profile
  • Old-customer reactivation campaigns
  • Local Services Ads & custom AI builds
Get Front Office →
Your business, your way
Build Your Own

The full suite — pick exactly what your business needs, we design & run it.

Custom
Project or ongoing — scoped to your goals
Built around your goals
  • Everything in Front Office, plus anything below
  • Custom websites, service-area pages & call tracking
  • Local Services Ads + full marketing engine
  • Custom dashboards, boards & branded apps
  • White-labeled AI agents built for your workflow
  • Ongoing Ops Blueprint & process design
  • Financing, maintenance plans & good/better/best quotes
  • Dedicated contact + monthly reporting
Build my package →
Inside the Money Finder & Ops Blueprint

First we find where the money goes

Before we build anything, we trace your business end to end. Most owners are shocked at how much is leaking in places they never looked — and you get the findings in writing to keep.

You walk away knowing exactly where you're losing money, with a first move for each — whether you hire us or not.

Take the free Money Finder See a sample report
  • Where are calls and messages going unanswered?
  • How much is sitting in unpaid or forgotten invoices?
  • Where do customers walk away before they book?
  • Where do they choose a competitor over you — and why?
  • Which past customers should be coming back but aren't?
Questions

Before you sign up

The short answers. Ask us anything else by email or text.

Is the Money Finder actually free?

Yes — no card, no call required. Answer a few quick questions and you get a real dollar estimate plus a first move for each leak, whether you ever hire us or not.

What happens after the Money Finder?

You get your results immediately, no call needed. From there you can sign up for Front Desk or Front Office online, or reach out for a custom Build Your Own package — either way, it's your call, not a sales pitch.

Do I have to buy the whole system?

No. Start with Front Desk at $497/mo. Front Office and Build Your Own let you add exactly what your business needs — quoting, reviews, marketing, custom builds — nothing you don't want.

How fast does it actually run?

Most of what we build — missed-call text-back, an after-hours layer, a quote board, a warm customer list — takes about a week to install, then it runs on its own while we tune it.

What areas do you serve?

Philadelphia, South Jersey, and the Lehigh Valley today — reach out if you're nearby and we'll let you know if we can take you on.

Does this replace my team?

No — it replaces the busywork around the job, not your crew. You keep doing the work you're good at; Osnova runs the receptionist, bookkeeping, scheduling, and follow-up in the background.

Get your time — and your money — back

Take the free Money Finder and see exactly where money's slipping out. When you're ready, sign up online and we'll design the system that handles it all — as your business, 24/7.

No pressure, no jargon. Just your numbers.

Take the free Money Finder