The Customer Blueprint
See every step a customer takes with you, find where they slip away, and put a dollar figure on it.
- Walk all 9 steps, from the first search to the next booking
- Mark where it gets bumpy, and plan one small fix for each
- See what those bumps cost you each year
Welcome. Map one service.
Pick your most common service and fill the customer rows first, then what you do; the hints in every box show you what to put. Map it as it really happens today rather than the best-case version.
Scroll sideways to see all 9 steps →
For help smoothing out the bumpy steps, bring your blueprint to a free live session.
See upcoming sessionsStopping for now, your work is saved.
Your work saves on this device as you go. Email yourself a link to open it anywhere, or save a copy as a PDF.
What do the customers who don't come back cost you?
If you're not sure how many don't come back, count last month's new customers and how many of them booked again; the difference is your first number.
Fill in the three numbers to see it.
Work through your blueprint live, with us.
Find where you're losing customers and what to fix first, alongside other owners.