How trades pros earn the follow-up call without a single pushy phone call
Most service calls end the same way. The tech fixes the problem, the customer pays, and the van pulls away with nothing left behind but an invoice. When the next repair comes up, they search online and call whoever answers first, even though they liked your tech.
In this free 60-minute build-along, osNOVA walks through the 8 things top HVAC, plumbing and electrical pros leave behind on every call, from the service sticker on the unit to the ranked list of things you noticed and the text you send that night. Then we build your one-page job summary together, live, so you leave with a file your techs can use tomorrow.
Bring your last 5 work orders. Camera off is fine, and everyone who registers gets the recording.
HVAC, plumbing and electrical owners whose techs fix the problem well but leave nothing behind that brings the customer back.
A simple lead follow-up system for small service businesses: answer every inquiry fast and run a 5-touch cadence so the leads you paid for stop slipping away.
Read the articleHandle price objections and the “we’re shopping around” line without slashing your price, using calm scripts any service business can use to win on value.
Read the articleClose more consultations, estimates and treatment plans without buying new leads: a repeatable process, discovery questions and objection scripts for any owner.
Read the articleYes. Everyone who registers gets the recording and the worksheet afterward, so sign up even if you can't make it live.
No. Join from your truck, your office or your kitchen table; camera and mic are optional the whole time.
Nothing. The workshop, the recording and the worksheet are free.
It runs on Google Meet. The link arrives by email as soon as you register, with a reminder the day before and an hour before.
Proven Strategies for Testing Your Idea, Finding Your Customer and Setting Your Price
Friday, October 16, 2026 · 12:00 pm–1:00 pm ET · Online · Free
Test your idea with real people, find your first customer and set a first price you can stand behind. A free, hands-on hour for new owners.
Save my seatAn Owner's Guide to Knowing What Your Customers Really Want
Wednesday, October 21, 2026 · 12:00 pm–1:00 pm ET · Online · Free
Learn what your customers really want from their own words and habits. Simple customer research for busy owners, no surveys required.
Save my seatHow to Find Yours and What to Fix First
Wednesday, October 28, 2026 · 12:00 pm–1:00 pm ET · Online · Free
Regulars not rebooking? Leads not turning into jobs? Learn nine common reasons bookings slow down and how to pick what to fix first.
Save my seatEvery workshop teaches the same work we run for clients, so you can do it yourself or hand it to us.