(267) 931-6002 Take the Checkup
Your session page · bookmark this

The Hidden Business

How to Find and Fix the Behind-the-Scenes Mistakes That Cost You Jobs

  • When: Tuesday, November 17, 2026 · 12:00 pm–1:00 pm ET
  • Where: Online on Google Meet
  • Length: 60 minutes
You're registeredSee you on Tuesday, November 17, 2026 · 12:00 pm–1:00 pm ET. Everything you need is on this page.
Join the session

Join on Google Meet

Your Google Meet link is in your confirmation email. It will also show up right here before the session starts.

Add to Google Calendar Apple / Outlook
Before you join

Have these handy

  • A pencil and a blank landscape sheet
  • The last job that went sideways, fresh in your mind
  • Your shared calendar or job board, if you have one
Slides

The slides

The slides will be posted here after the session.
Guided walk-through

Do it step by step

Work through these during the session or on your own afterward. Tick each one off as you go; this page remembers your progress on this device.

0% done
Worksheet

The Hidden Business Map + One-Page Control Board

The worksheet will be posted here before the session. A blank sheet of paper works just as well in the meantime.
Recording

Watch the recording

The recording will be posted here after the session, so you can rewatch it or catch up if you missed it.
Questions?

We're happy to help

Reply to any of our emails or write to hello@osnovaops.com. We read every message.

Keep learning

Keep going

Pricing & Profit · 5 min read

How to Find the Lost Profit Hiding in Your Business

Wondering why your service business isn't profitable despite a full calendar? Find and rank the quiet losses draining it, with a simple audit worksheet.

Read the article Operations · 4 min read

How to Build a Business That Runs Without You

Make your small service business run without you by rebuilding core systems in phases: pricing, scheduling, cash flow, team and SOPs. Here's the roadmap.

Read the article Team & Hiring · 4 min read

How to Coach Your Team to Perform Like Your Best Performer

Improve your team's performance by turning your best person's habits into a shared playbook, a simple scoreboard, and a short weekly coaching rhythm.

Read the article
Free tool The Customer Blueprint Map every step a customer takes with you, find where they slip away, and see what it costs you each year. Start your blueprint Free · 3 minutes The Customer Checkup See how many customers are slipping away, what it costs you a year, and the first thing to fix. Take the Checkup The book Don't Lose the Customer You Already Have The book this session is built on, written for owners of small service businesses. About the book

Browse all articles · Free library · All events

Next on osNOVA Live
LiveWorkshop · 60 min

The First 90 Days of Your Business

Proven Strategies for Testing Your Idea, Finding Your Customer and Setting Your Price

Friday, October 16, 2026 · 12:00 pm–1:00 pm ET · Online · Free

Test your idea with real people, find your first customer and set a first price you can stand behind. A free, hands-on hour for new owners.

Save my seat
LiveDeep Dive · 60 min

Customer Intelligence

An Owner's Guide to Knowing What Your Customers Really Want

Wednesday, October 21, 2026 · 12:00 pm–1:00 pm ET · Online · Free

Learn what your customers really want from their own words and habits. Simple customer research for busy owners, no surveys required.

Save my seat
LiveDeep Dive · 60 min

9 Reasons Bookings Slow Down

How to Find Yours and What to Fix First

Wednesday, October 28, 2026 · 12:00 pm–1:00 pm ET · Online · Free

Regulars not rebooking? Leads not turning into jobs? Learn nine common reasons bookings slow down and how to pick what to fix first.

Save my seat