The 8 moments that make customers choose you
You took the call, you showed up, you wrote the quote. Then the customer said "let me think about it" and went quiet, or told you someone else came in lower, and you wondered if you should have cut your price.
Most quotes are decided in small moments long before price comes up: how fast you replied, the questions you asked, how clear the written quote was, whether there was a choice, and whether anyone followed up.
In this free 60-minute workshop, osNOVA walks through the 8 moments that make customers choose you. You'll score your own last 5 quotes on paper and leave with a three-option quote layout and a calm answer to "why are you more?"
Camera off is fine, and everyone who registers gets the recording.
Owners who give quotes, estimates or consults (contractors, cleaning companies, med spas, salons with consults, professional offices) and lose too many to a lower price or to silence.
A simple lead follow-up system for small service businesses: answer every inquiry fast and run a 5-touch cadence so the leads you paid for stop slipping away.
Read the articleHandle price objections and the “we’re shopping around” line without slashing your price, using calm scripts any service business can use to win on value.
Read the articleClose more consultations, estimates and treatment plans without buying new leads: a repeatable process, discovery questions and objection scripts for any owner.
Read the articleYes. Everyone who registers gets the recording and the worksheet afterward, so sign up even if you can't make it live.
No. Join from your truck, your office or your kitchen table; camera and mic are optional the whole time.
Nothing. The workshop, the recording and the worksheet are free.
It runs on Google Meet. The link arrives by email as soon as you register, with a reminder the day before and an hour before.
Proven Strategies for Testing Your Idea, Finding Your Customer and Setting Your Price
Friday, October 16, 2026 · 12:00 pm–1:00 pm ET · Online · Free
Test your idea with real people, find your first customer and set a first price you can stand behind. A free, hands-on hour for new owners.
Save my seatAn Owner's Guide to Knowing What Your Customers Really Want
Wednesday, October 21, 2026 · 12:00 pm–1:00 pm ET · Online · Free
Learn what your customers really want from their own words and habits. Simple customer research for busy owners, no surveys required.
Save my seatHow to Find Yours and What to Fix First
Wednesday, October 28, 2026 · 12:00 pm–1:00 pm ET · Online · Free
Regulars not rebooking? Leads not turning into jobs? Learn nine common reasons bookings slow down and how to pick what to fix first.
Save my seatEvery workshop teaches the same work we run for clients, so you can do it yourself or hand it to us.